Hello Doug,
Sorry for the inconvenience caused.
We request you to try running our AVG remover tool once and then install the AVG free antivirus.
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
I am unable to start the identity protection service. I have tried to repair the program, remove and reinstalled the program, run the program as an admin. I tried starting the service from the Service Control Manager and from the command line.
I am using the FREE version: 2016.0.7303 with Windows 10.
The error: The AVGIDSAgent service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Any thoughts are appreciated.
Hello Doug,
We appreciate your valuable effort in trying to fix the issue. We understand how something like this can really try your patience.
Could you please provide us the screenshot http://avgclick.me/getscreenshot of the inactive component, so that we are happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.
Hello Doug,
We understand how something like this can really try your patience.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.
Used the removal tool and reinstalled. After restart, the console shows that NONE of the components are active now.
AVG used to be such a good solid tool, but seems that I need to return to Windows Defender. I have now spent about 5 hours trying to get AVG working.
I'll try one more suggestion if you have one.
Hello Doug,
Sorry for the inconvenience caused.
We request you to try running our AVG remover tool once and then install the AVG free antivirus.
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
- Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
To download our AVG free antivirus, please use the below link:
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us should you need any assistance.