TKS for your reply.
I followed the instructions installing the downloaded 64-bit free version (AVG_Antivirus_Free_x64_693) from the provided link.
The installation was completed but it still gave me the AVGUIX.EXE system error saying AVGSYX.FMV.1.DLL cannot be found and requesting reinstallation. When reinstalling the same error comes up.
I am able to open the console and try to force the update but it gives me an update GENERAL ERROR.
i get all green circles on the console except for the COMPUTER showing UPDATE REQUIRED.
Hello Mario,
We are sorry to hear about the inconvenience caused. Is it a free version of AVG you are trying to install? If so, we suggest you to download and install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .
Please visit this webpage http://www.avg.com/us-en/download.prd-afh-free to download the offline installation file.
Run the downloaded file to start the installation process.
Follow the instructions on your screen.
Complete the installation and restart your computer.
Please, feel free to let us know if you require any further assistance. Thank you.
TKS for your reply.
I followed the instructions installing the downloaded 64-bit free version (AVG_Antivirus_Free_x64_693) from the provided link.
The installation was completed but it still gave me the AVGUIX.EXE system error saying AVGSYX.FMV.1.DLL cannot be found and requesting reinstallation. When reinstalling the same error comes up.
I am able to open the console and try to force the update but it gives me an update GENERAL ERROR.
i get all green circles on the console except for the COMPUTER showing UPDATE REQUIRED.
I get an error msg saying the AVGNTOPENSSLX.fmv.1.dll file cannot be found.
I have read your forums about it and have already used the removal tool successfully in safe mode and reboot the computer. However, the AVG ZEN fails to reinstall and gives the error msg the above file cannot be found.
I have already removed everything related to AVG in my computer such as the Start Menu, etc., prior to using the removal tool but the reinstallation still fails.
Hello Mario,
We are sorry to know that the issue persists. To resolve the issue, we suggest you to uninstall old 'Microsoft visual C++ 2012 x64 and x86' from your computer's 'Control Panel' list of installed programs and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then Download and install the Visual C++ Redistributable package from http://www.microsoft.com/en-us/download/details.aspx?id=30679 .Restart your computer, and then install your AVG program by downloading from http://www.avg.com/us-en/download .Thank you.