Hello Mark,
We apologize for the inconvenience caused. We would request you to use AVG Rescue CD to disable AVG and boot your windows and then re install AVG once to resolve your issue.
For help to use AVG Rescue CD, please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=What-is-AVG-Rescue-CD .
Please, feel free to let us know if you require any further assistance. Thank you.
My daughter was working on her Windows 7 64 bit laptop when she got a BSOD with a message that said AVGRKX64.SYS was missing or corrupted. We couldn't get past this message with even a safe mode boot. Since she needed a document she was working on, I removed the laptop drive and connected it a usb adapter to another computer to read the drive. I got her document. Everything about the drive seems ok other then it won't boot past the AVG error message. Is there a way for me to copy another version of the avgrkx64.sys or temporarily disable the AVG boot check process just long enough to reinstall AVG?
Hello Mark,
We apologize for the inconvenience caused. We would request you to use AVG Rescue CD to disable AVG and boot your windows and then re install AVG once to resolve your issue.
For help to use AVG Rescue CD, please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=What-is-AVG-Rescue-CD .
Please, feel free to let us know if you require any further assistance. Thank you.