Agreed with everything you mentioned - it scans everything and anything for hours as if its running a scheduled on-demand scan. It happens at least two times per week and continues for hours (up to half a day), so it really affects your productivity. I need to disable AVG when this happens when I need to do any video editing or transcoding. It should not have to be this way.
AVGRSA.exe appears to be on steroids since build 4569. Everything ran fine before then.
Dear AVG Developers - Please investigate and fix it ASAP !!
Thank You
I am having exactly the same issue and I see a lot of posts about this problem in this "forum" (which is not easy to find due to the "not so community-like" structure of the AVG community page - who knows, perhaps they don't want us to see what problems other customer's have…). I haven't found any satisfying answer yet from the AVG support, only the default nonsense of either reinstalling the software or using the diagnostic tool (in this thread even with a false link). After that the threads are dead. I am watching this behavior and the support reaction for several months now and am shocked how AVG just sits this out. Perhaps it's time to move on to another Antivirus suite.
The thread just died. Has this been solved or is there a work around?
I am having exactly the same issue and I see a lot of posts about this problem in this "forum" (which is not easy to find due to the "not so community-like" structure of the AVG community page - who knows, perhaps they don't want us to see what problems other customer's have…). I haven't found any satisfying answer yet from the AVG support, only the default nonsense of either reinstalling the software or using the diagnostic tool (in this thread even with a false link). After that the threads are dead. I am watching this behavior and the support reaction for several months now and am shocked how AVG just sits this out. Perhaps it's time to move on to another Antivirus suite.
Hi Sven,
We can investigate this issue without diagnostic output (I fixed corrupted link in my previous post).
Thanks
I first noticed heavy HDD reading by sound, then investigated.
Found that AVGRSA.EXE was running in abundance, however I can't figure out why.
At the time of this posting, there are over 1600 individual instances of AVGRSA.EXE running, and following path, it would appear to be browsing through my HDD and taking note of every single file there-in. A good 3/4 the files it's digging through are inactive, and some in obscure directories of programs I haven't used in a while. This is not something I like to see an anti-virus doing, when there is no scan in progress. In fact, this is the activity I'd expect from something I'd use AVG to remove. It feels extremely intrusive, and shady as hell.
In addition to being incredibly unsettling, it's eating resources in spikes that are very inconvenient.
I have seen a pair of other postings in regards to this, yet there has been no effective response.
What I need is an explaination as to why it's digging through things it shouldn't be (ie the add-on directories for a game that hasn't been run in two months+ or a side folder of private documents), and/or a way to put a leash on it and limit where the Resident Shield exe can look when a scan isn't running.
Hi all,
In order to analyze it please provide us with diagnostic output using this tool (http://www.avg.com/filedir/util/AVG_SysInfo.exe) and please add detailed description of issue.
Thanks
The thread just died. Has this been solved or is there a work around?
Hi Zbynek,
I sent through the AVG SysInfo logs about 9 hours ago. Please have your developers review it. You should be able to locate it by using my email address as a search string in your FTP Server/CRM System.
I also emailed an additional SysInfo log to AVG Customer Care - produced just over a month ago (Support Ticket - 01086135). Therefore, I've produced two seperate SysInfo logs - one sent using the SysInfo tool (which I believe uses FTP) and the other I emailed through.
Note - I've run the following the tests over the last month:
- I thought I'd try running a repair install. No luck. The HDD thrashing came back again a couple of days later.
- I thought I'd try running a clean reinstall using the AVG removal tool. I had no HDD thrashing, but this only lasted for 5 days. I thought the problem was solved, but unfortunately not.
- I always suspected it might have been the Cache Server, so I thought I'd experiment with its settings. I unchecked an item in the Cache Server setting - where it says, "Enable adding new files into cache". No more hard disk thrashing. I've had this setting unchecked for at least 2 weeks now and no more excessing hard disk activity is caused by avgrsa.
Its interesting how in the GUI there is a warning about disabling the Cache Server - "Caution - disabling any of these options may decrease your system performance". Well, I have just proven that keeping the last item checked has proven to decrease performance. This isn't the only time the Cache Server has proven to cause problems - (at least a year ago, I had proven that Cache Server was causing a backup imaging application to crash).
Please have the developers investigate. The Cache Server is the problem and it needs to be fixed with a matter or urgency.
Thank you
Hi Sven,
We can investigate this issue without diagnostic output (I fixed corrupted link in my previous post).
Thanks
Agreed with everything you mentioned - it scans everything and anything for hours as if its running a scheduled on-demand scan. It happens at least two times per week and continues for hours (up to half a day), so it really affects your productivity. I need to disable AVG when this happens when I need to do any video editing or transcoding. It should not have to be this way.
AVGRSA.exe appears to be on steroids since build 4569. Everything ran fine before then.
Dear AVG Developers - Please investigate and fix it ASAP !!
Thank You