I'm only checking if you might be backed up or the transfer broke down somewhere.
Waiting patiently.
Paul
I sent the output from the Sys Info Tool in 7 days ago.
I'm only checking if you might be backed up or the transfer broke down somewhere.
Waiting patiently.
Paul
Thank you for your quick response.
I am using version 16.51.7497
According to Microsofts debug tool the file avgtdia.sys in AVG free (or Tuneup) is causing my computer to regularly crash.
Is there a fix for this yet?
Thanks.
Win 7 pro with all updates
16 g mem
I am using version 16.51.7497
We appreciate your efforts in sending us the diagnostic information. I would like to confirm that we have successfully received the 'output'. Please take a note of the case number 03247648 .Our senior technicians are working on the case and they will contact you via email. Thank you.
Hello Paul,
Sorry for the inconvenience caused.
Avgtdia.sys is a type of SYS file associated with AVG antivirus program, developed by AVG Technologies CZ, s.r.o. for the Windows Operating System.
Are you using our latest 2016 version of AVG free antivirus or the older 2015 version?
Hello Paul,
Do you mean that even after reinstalling AVG program using the remover tool you are still facing the BSOD issue?
Thank you for confirming it.
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email. Please keep checking for the email on spam, junk and inbox folders. It will take atleast 24 or 48 hours for them to send you the email.
I had high hopes that the fix offered might solve the problem but unfortunately no.
It took about 24 hours before my laptop crashed with BSOD due to a system service exception.
Bugcheck Analysis
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, 0, fffff8800e3b7cd0, 0}
*** ERROR: Module load completed but symbols could not be loaded for avgtdia.sys
*** ERROR: Module load completed but symbols could not be loaded for networx.sys
Probably caused by : avgtdia.sys ( avgtdia+6bb8 )
.