AVGultimate how to get it on my laptop

Hello Ann,
Thank you for contacting AVG Community Support.
We understand that you are facing an issue using a mobile subscription on your computer.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
Upon checking we see that your case has already been escalated to concern team. 
Our team will get back to you via email. 
Thank you and keep us updated.

ihave had AVG ultimate on my phone for nearly a year but I can't figure out how to include my laptop. It's a multi device subscription so why can't I get it on my laptop. When I log in to my laptop it says I have no subscriptions.

Hello Ann,
Thank you for contacting AVG Community Support.
We understand that you are facing an issue using a mobile subscription on your computer.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
Upon checking we see that your case has already been escalated to concern team. 
Our team will get back to you via email. 
Thank you and keep us updated.