Hello Teun,
I'm sorry to hear about this. I have escalated your case to our senior team. We will contact you once we receive a reply or in need of more information.
Best regards,
Alok.
When I delete all AVG products and refress windows 10, back-up workes correctly.
I get the following logbook message:
Logboeknaam: Application
Bron: VSS
Datum: 27-10-2017 14:57:39
Gebeurtenis-id:13
Taakcategorie: Geen
Niveau: Fout
Trefwoorden: Klassiek
Gebruiker: n.v.t.
Computer: PC
Beschrijving:
Informatie voor de Volume Shadow Copy-service: de COM-server met CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} en de naam SW_PROV kan niet worden gestart. [0x80070422, Kan de service niet starten omdat deze is uitgeschakeld of omdat
het geen ingeschakelde apparaten met zich heeft verbonden.
Please,, is someboby able to help me out this problem?Teun,
To analyze your issue further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.