Basic Protection won't fix itself

AVG Protection
3

Hello Leo,
We regret for the inconvenience. It seems that the program would have corrupted when trying to update the latest version. Upon checking your account, we see that you  have AVG Protection multidevice (1 year subscription). We  would request you to uninstall AVG old traces using AVG Removal tool and then you can install AVG Internet security unlimited new version on your computer.

Please click on the below link to run AVG remover tool :
http://files-download.avg.com/util/tools/AVG_Remover.exe to completely uninstall your AVG program from your PC.

NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

Once you are done with the remover tool please try installing the AVG program by clicking the following link:
http://files-download.avg.com/inst/mp/Internet_Security_1824.exe

Thank you.

1

Hi,

I have AVG internet Security along with other AVG products. In Internet Security, the 'Basic Protection' components have disabled themselves, and the 'fix now' button does not solve it. The 'Computer' icon goes green for a few seconds, then switches back to red 'not protected'.

I have tried updating AVG, and running scans on my PC to no avail. Why will it not work, and is my computer at serious risk?

Thanks.

2

Hello Leo,
We regret for the inconvenience. It seems that the program would have corrupted when trying to update the latest version. Upon checking your account, we see that you  have AVG Protection multidevice (1 year subscription). We  would request you to uninstall AVG old traces using AVG Removal tool and then you can install AVG Internet security unlimited new version on your computer.

Please click on the below link to run AVG remover tool :
http://files-download.avg.com/util/tools/AVG_Remover.exe to completely uninstall your AVG program from your PC.

NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

Once you are done with the remover tool please try installing the AVG program by clicking the following link:
http://files-download.avg.com/inst/mp/Internet_Security_1824.exe

Thank you.