I'm sorry, but what kind of a response from you is this?
1. "results must be files which are already deleted" – The point is, where did the files come from? As I stated earlier, I certainly did not create them, and no one else has access to my computer. Period. Unless somehow invading it from outside without my knowing it, and that, needless to say, would be a major concern.
2. "a paid feature to protect your sensitive documents which includes (list)" and "ignore these results if you are not interested in upgrading to a paid version" – First of all, I do not now and never have created nor ever will create any tax, payroll, employment, plane or other travel documents, so simply saying, condescendingly, I might add–which is how I read your answer–that I "ignore" the files I'm genuinely concerned about and inferring I should pay for protection of documents is hardly a helpful, though self-serving on your part. Why should I pay to protect documents I never created and don't want on my computer in the first place?
3. Even if these documents were somehow "already deleted," WHY did they exist in the first place???
Sorry, but I'm now very frustrated as well as concerned.
Hi Carol,
We are sorry to hear this.
Are you getting any file path in the travel documents?
Please share us the screenshot of the issue.
Thank you for your prompt response to my question.
I am not at all tech savvy, and so, could you tell me the steps I need to do in order to share the screen shot with you?
Thanks.
I'm sorry, but what kind of a response from you is this?
1. "results must be files which are already deleted" – The point is, where did the files come from? As I stated earlier, I certainly did not create them, and no one else has access to my computer. Period. Unless somehow invading it from outside without my knowing it, and that, needless to say, would be a major concern.
2. "a paid feature to protect your sensitive documents which includes (list)" and "ignore these results if you are not interested in upgrading to a paid version" – First of all, I do not now and never have created nor ever will create any tax, payroll, employment, plane or other travel documents, so simply saying, condescendingly, I might add–which is how I read your answer–that I "ignore" the files I'm genuinely concerned about and inferring I should pay for protection of documents is hardly a helpful, though self-serving on your part. Why should I pay to protect documents I never created and don't want on my computer in the first place?
3. Even if these documents were somehow "already deleted," WHY did they exist in the first place???
Sorry, but I'm now very frustrated as well as concerned.
Hi Carol. You are correct with your summarization of the recycle bin.
The identified documents may not actually be, per se, a "Travel Document" or "Airline Ticket," however they are categorized as such based on the criteria of what sensitive information is contained within the document(s).
I trust this information is helpful. All the Best, Shawn
Hello Carol. Thank you for your time and patience. I am writing to you on behalf of the AVG senior support team.
The $RECYCLE.BIN folder is essentially the master recycle bin within a Windows operating system, and the subfolders that contain a user SID (such as S-1-5-18 for the built-in SYSTEM account) represent the recycle bin associated with a particular Windows user profile residing on that local computer.
In layman's term, the Recycle Bin is a folder with a fancy icon where files and folders that you have deleted are stored. They have not been permanently removed from your hard drive(s), as they were only moved to this special folder.
To empty the Recycle Bin, double-click the icon on your desktop and from the menu that appears click Empty Recycle Bin. Alternatively, from within the Recycle Bin itself, click the Empty the Recycle Bin button along the top menu. A warning box will appear. Click Yes to permanently delete files.
I trust this explanation helps clarify any confusion.
I have AVG free for basic scanning. Results repeatedly list about a dozen "sensitive travel documents" and an airline purchase ticket document–all of which I know nothing about and which I have never created, having made zero travel arrangements on my laptop–as well as one file that is a text document I created, which contains nothing sensitive. The travel documents all are labeled starting with a $ followed by multiple letters and numbers, all jibberish. I can't find these listed anywhere on my computer (though I may not know how to fully look, not being tech savvy). What are they and how can I get rid of them? Can anyone advise me? Thank you.
Hi Carol. You are correct with your summarization of the recycle bin.
The identified documents may not actually be, per se, a "Travel Document" or "Airline Ticket," however they are categorized as such based on the criteria of what sensitive information is contained within the document(s).
I trust this information is helpful. All the Best, Shawn
I appreciate finally getting a response, Shawn.
Just to clarify, so are you saying that every file in my Recycle Bin has been assigned an identifying label starting with $ and followed by a mix of letters and numbers, and that these labels are just not visible to me (since I see only the file names I have given to everything I've sent to the Recycle Bin)? And then, I guess, that just some of the total documents in my Recycle Bin were identified in the scans as being potential problems?
I still don't understand why a bunch of documents were identified in the scans as "Travel Documents" and "Airline Tickets" since I have never ever created any documents related to travel. Any explanation for this? This categorization really baffles me. It sounds like they are not my documents.
Hopefully you have easy answers to this so I can just say 'thanks' in my next email. :)
Thanks, Shawn. I guess I feel okay about this now, although I've no idea what in the identified documents would lead to them being seen as including sensitive data. I've emptied the recycle bin. Thanks again, and best wishes to you, too. – Carol
Sensitive data shield is a paid feature to protect your sensitive documents which includes:
Tax documents
Payroll documents
Employment documents
Plane tickets
Travel documents
If you are using a free version, the scan for sensitive documents is appended to the virus scan to encourage our customers to upgrade to pro version. The results shown must be the files which are already deleted. We'd request you to ignore these results if you are not interested in upgrading to paid version.
Thank you for your prompt response to my question.
I am not at all tech savvy, and so, could you tell me the steps I need to do in order to share the screen shot with you?
Thanks.
Okay, Dinesh. I appreciate your response. Even if I have only the free AVG program, I feel I deserve a better response than I received so far. I don't understand why these documents are being found when I do the scans. This may be a dumb question, because I know pretty much nothing about these things, but could my laptop have been somehow hacked and used by someone else? The docs found are just so weird. By the way, if I could afford more than the free security I'd perhaps do so, but I'm a disabled senior who barely lives on social security. Upgades are out of the question for me.
Hi Carol,
We are sorry to hear this.
Are you getting any file path in the travel documents?
Please share us the screenshot of the issue.
Hello Carol. Thank you for your time and patience. I am writing to you on behalf of the AVG senior support team.
The $RECYCLE.BIN folder is essentially the master recycle bin within a Windows operating system, and the subfolders that contain a user SID (such as S-1-5-18 for the built-in SYSTEM account) represent the recycle bin associated with a particular Windows user profile residing on that local computer.
In layman's term, the Recycle Bin is a folder with a fancy icon where files and folders that you have deleted are stored. They have not been permanently removed from your hard drive(s), as they were only moved to this special folder.
To empty the Recycle Bin, double-click the icon on your desktop and from the menu that appears click Empty Recycle Bin. Alternatively, from within the Recycle Bin itself, click the Empty the Recycle Bin button along the top menu. A warning box will appear. Click Yes to permanently delete files.
I trust this explanation helps clarify any confusion.
Hi Carol,
We realize the situation.
We will need to check the results page you're referring. Please have a look into this article (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&supportType=home) for the steps to create a screenshot and you can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Awaiting for your response!
Thanks for helping me further with this, Avinash, and my thanks also to Priyanga Sekar and Santhosh Pannerselvam, who responded earlier.
Yes, I have received these results more than once when doing virus scans.
Per your question about whether or not I'd looked for a folder named as indicated, I entered that folder name into the search box for My PC and after it took a while to search, no such folder was found.
What does this mean? Why are these files showing up in the scan search results?
Carol, thank you for sharing the screenshots. Do you receive these results when you run a virus scan? Did you check if there is a folder (C:$Recycle.bin) on your hard disk as mentioned in the results window?