Battlefield 4 and Hardline Problems Connected to AVG

Other products
6

Paul, Have a look @ this link (https://support.avg.com/answers?id=906b0000000XaVuAAK).
AVG Guru

1

Quite frequently pop up ads for avg additional products pop up in lower right corner of screen which are very annoying.  I am currently using AVG Antivirus free.  Usually you can click an x to get rid of it but the other day instead of deleting ad in automatically installed something.  Not sure what but possibly something like pc performance or tuneup or something like that which I do not want as I already have other fine products that I like and use. 
Since then I have been unable to play Battlefield 4 or Battlefield Hardline without disabling avg?!?!?!?
I only found out the issue when on the crash message it said something about avg and dll.  I disabled avg and hey presto I can play those games again. 
I know I am not the only one with this problem but cannot see a fix for this as people are getting private messages to fix it apparently. Apart from disabling avg every time I may have to use another antivirus.
Any recommendations for fix or another antivirus?

7

I have used the AVG Remover tool and have uninstalled all of AVG and then reinstalled as suggested however it has not worked.  Still get error message as you can see below
Problem signature:
Problem Event Name: APPCRASH
Application Name: bfh.exe
Application Version: 1.4.0.10
Application Timestamp: 56d0fa9f
Fault Module Name: avghooka.dll
Fault Module Version: 16.81.0.7640
Fault Module Timestamp: 57595e77
Exception Code: c0000005
Exception Offset: 0000000000002e22
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 43e0
Additional Information 2: 43e03577c014a31194700dadd0efcbca
Additional Information 3: ce18
Additional Information 4: ce1848f9c560addde2959db3e6f4a5a3

The only way Battlefield 4 or Battlefield Hardline works is still by disabling AVG.
Hope the additional info helps with a solution

2

I have used the AVG Remover tool and have uninstalled all of AVG and then reinstalled as suggested however it has not worked.  Still get error message as you can see below
Problem signature:
Problem Event Name: APPCRASH
Application Name: bfh.exe
Application Version: 1.4.0.10
Application Timestamp: 56d0fa9f
Fault Module Name: avghooka.dll
Fault Module Version: 16.81.0.7640
Fault Module Timestamp: 57595e77
Exception Code: c0000005
Exception Offset: 0000000000002e22
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 43e0
Additional Information 2: 43e03577c014a31194700dadd0efcbca
Additional Information 3: ce18
Additional Information 4: ce1848f9c560addde2959db3e6f4a5a3

The only way Battlefield 4 or Battlefield Hardline works is still by disabling AVG.
Hope the additional info helps with a solution

5

Hello Paul,
We apologize for the inconvenience caused.
We understand how something like this can really try your patience.
May I know the version of the AVG program installed on your system? If you are using older version of AVG program, we would request you to run AVG remover tool to completely remove AVG and then re install it.  
Please  click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallFree .
Please feel free to get back to us for further assistance.
Thank you.

8

Hello Paul,
We are sorry to know that the issue persists. We request you to make sure if you have followed the instructions in http://avgread.me/18WB2dg to add exceptions for the games in your AVG program. We also request you to report false detection in https://secure.avg.com/submit-sample .Thank you.

3

Hello Paul,
We are sorry to know that the issue persists. We request you to make sure if you have followed the instructions in http://avgread.me/18WB2dg to add exceptions for the games in your AVG program. We also request you to report false detection in https://secure.avg.com/submit-sample .Thank you.

4

Paul, Have a look @ this link (https://support.avg.com/answers?id=906b0000000XaVuAAK).
AVG Guru