Hello David,
Thank you for reaching out, and I apologize for the delay. My name is Jovana, and I’m with AVG Customer Care.
I understand you're experiencing issues installing AVG AntiTrack on your Mac running Sequoia. We have received similar reports, and our team is already aware of the matter. They are actively working to resolve this compatibility issue. As the update was recently released, we don’t have an exact timeline for when the issue will be fixed, but please rest assured that the team is investigating it as we speak.
Of course, you have the option to request a refund, but I hope you’ll give us the opportunity to resolve this for you. If you're open to it, we would greatly appreciate your help by providing further information and logs that can assist our team in their investigation. You can reach out to our technical support team directly using the following form: https://support.avg.com/avg/en/ww/home/current/contact
Thank you for your patience, and we truly appreciate your understanding.
- Jovana
Counting numerous times I have installed / uninstalled / installed the AntiTrack portion of the AVG Ultimate package. At first I was going to ask the question if others were having the same issue, and found several folks with just that. Unfortunately, AVG does not seem too keen on customer service and taking care of the product and fixing the issues.
But I will ask this question: Is AVG AntiTrack compatible with MacOS Sequioa? I had another software package act quirky like this and I found there was some incompatible parts.
So, is it Sequoia compatible or not?
If not, the rest assured I will be seeking full refund since I am well within the 30day window.
Hello David,
Thank you for reaching out, and I apologize for the delay. My name is Jovana, and I’m with AVG Customer Care.
I understand you're experiencing issues installing AVG AntiTrack on your Mac running Sequoia. We have received similar reports, and our team is already aware of the matter. They are actively working to resolve this compatibility issue. As the update was recently released, we don’t have an exact timeline for when the issue will be fixed, but please rest assured that the team is investigating it as we speak.
Of course, you have the option to request a refund, but I hope you’ll give us the opportunity to resolve this for you. If you're open to it, we would greatly appreciate your help by providing further information and logs that can assist our team in their investigation. You can reach out to our technical support team directly using the following form: Contact AVG Support - AVG Phone Number, and Chat Support
Thank you for your patience, and we truly appreciate your understanding.
- Jovana