Been Hacked An AVG internet security goes passive mode one me

Viruses & Threats
3

Hello George,
Thank you for contacting AVG support community.
Sorry to hear that. We will certainly help.
If you have two antivirus on the same PC, they might conflict.
Hence we suggest you to remove the other one.
If you have any further queries, please feel free to contact us anytime.
We will help you out.
Thank you.

1

Really happy I choose AVG ,and now I am paying for though a passive mode that will not go back to normal until  I get rid of another anti-virus.

2

Hello George,
Thank you for contacting AVG support community.
Sorry to hear that. We will certainly help.
If you have two antivirus on the same PC, they might conflict.
Hence we suggest you to remove the other one.
If you have any further queries, please feel free to contact us anytime.
We will help you out.
Thank you.