Begging for money all the. i sent a recorded delivery to AVG UK address with out reply. the service

Hi, Kalbir

We apologize for the inconvenience caused. 
Could you explain the issues that you are facing due to the AVG?
So that we can provide the solution for it.

I sent a recorded delivery to your UK address without reply. It was signed by some one called Robert. You find something wrong you are always begging for money. The last purchase i made my laptop crashed for hours. Do not send me anymore emails. If there are anything to renew  cancel them. If i can have any money back send it to back to my account. I shall never ever give you my bank details again because i believe you are corrupt and fraud. How can i trust you to protect my laptop.

Hi, Kalbir

We apologize for the inconvenience caused. 
Could you explain the issues that you are facing due to the AVG?
So that we can provide the solution for it.