I will try that but be aware that I have had both products on this and other Windows machines for years. The problem is a recent one. Even if disabling MWB does prevent this issue, it had not been problematic for a long time and should be addressed by your team. I will make the same note to MWB (if MWB does create the issue.)
I use Xp Pro 64.
I don't understand your question:
"Is it possible for you reach us via your own posts so that we will be able to locate your account and draft you an email if needed." I thought that was what I was doing by posting here.
You already have my user name (Bob Jackson) and my account is following this conversation so I get an email each time I get an answer to my post. You should have everything you need to access my account and get my email address. I also used https://support.avg.com/support_contact_form?l=en and filled out the form where I gave my name and also include my account email address.
There is no way I'm going to publicly expose my account email address on this public forum.
Why can't you simply give me the links to the posts where you said "We came across few posts where customers mentioned that the issue has been fixed"
Bob,
We came across few posts where customers mentioned that the issue has been fixed.
Is it possible for you reach us via your own posts so that we will be able to locate your account and draft you an email if needed.
Regarding the version of AVG you mentioned, do you use Windows XP SP3 device?
Okay, Edhart.
Let's escalate this case to our senior team to determine the exact cause. We have sent you an email requesting the diagnostic information to analyze the issue and provide you with a resolution. Please check your inbox and spam box as well and send the requested data to assist you further.
Richard,
We appreciate your efforts and patience.
Please try to update your AVG Antivirus Free product to 19.4 and check the status.
We have made many changes to the settings page so make sure that you have latest version of AVG.
Do you have any insight on status of analysis? The issue is pretty annoying.
Yes, I'm on a Windows device. I am using the free version of AVG.
What is AVG Clear tool?
Bozo,
Are you facing this issue on Windows device? Have you used AVG Clear tool to uninstall AVG? Let us know if you are using paid or free version of AVG.
In this case, it is necessary for us to analyze the log files.
An email instruction has been sent which will help you to collect and send us the log files.
If the email is not found in inbox do check in spam and junk folders.
Do you have any other security program installed on your computer?
Please send me the screenshot http://avgclick.me/getscreenshot of the error message. We will check the same and assist you further.
We will work together to sort this issue.
Do you have any other security software installed on your computer?
Have you waited for few minutes after your computer reboot and checked if the "Behavior Shield" gets turned on automatically?
If not, we suggest you to wait for few minutes after system restart and check if everything works fine.
Božo, it is indeed disappointing when you have to contact us multiple times about the same issue. We would like to update you again that your logs is being analyzed and you may have your reply anytime. Appreciate your patience.
Hello Edhart,
Sure, we can help you in submitting the log files.
Before that, may I know whether you have reinstalled the program using AVG remover and clear tools?
Thank you for your response! It works fine now, but it doesn't mean it is fixed. The problem was appearing randomly, so I will wait for a week to see if the problem reappears before marking your answer as best.
Hello Balasubramanian. I have not done those 2 things. I assume these tools will fail as solutions like for the topic poster.
The problem just reappered today.
Why has this issue been marked as "Solved" when clearly others have this same problem and no actual solution has been publicly posted here. I've never had AVG on my system and now that I do, I also have the same problem as Božo Stojković and Edhart Jones with the exact same screen shots. If there is an actual solution being shared only by private email, please send me that same email. Thanks