Behavior shield keeps turning itself off every few minutes

AVG Protection
1

Over the last few weeks the behavior shield on my AVG AntiVirus Free keeps automatically turning itself off… I'll press the button to enable it and then within minutes (sometimes even seconds) it will turn itself back off again… I've tried running scans to see if malware or something was affecting it but the scans all came back clear… any help would be great, thanks.

6

The screenshot can be found here - Screenshot by Lightshot
the software version installed is - 19.1.3075 (build 19.1.4142.454)
UI version - 1.0.149

5

Hello Alyshia,

I will check this for you.

Please share the screenshot http://avgclick.me/getscreenshot of the AVG interface where it shows that the behavior shield is turned off.

Also let me know the version of AVG installed on your computer to assist further.

To check the version, open AVG AntiVirus free, click on Menu->About.

2

The screenshot can be found here - Screenshot by Lightshot
the software version installed is - 19.1.3075 (build 19.1.4142.454)
UI version - 1.0.149

3

Alyshia, it would be better, if you attach the screenshot here.
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to attach the image.
Thank you for understanding.

4

Hello Alyshia,

I will check this for you.

Please share the screenshot http://avgclick.me/getscreenshot of the AVG interface where it shows that the behavior shield is turned off.

Also let me know the version of AVG installed on your computer to assist further.

To check the version, open AVG AntiVirus free, click on Menu->About.