Hi Beatrice,
We are sorry to hear this.
Are you using the AVG Free version?
Could you mention the version of the AVG program?
Keep us posted.
Hello Santosh,
no, I do not use a free version, I have a yearly paid subscription for AVG internet security, thid is my third renewal I believe, but I don't know which version I use, i assume it is the newest one, since my subscription renewal hasn't been too long ago. Hope that helps.
Many thanks,
Beatrice
Hi Dinesh,I got out of the loop & uninstalled & reinstalled the program & put my activation key back in. The Virus Definition is up to date now, but the Behavior-Shield & Ransomeware-Protection are as before, they are not active, and the sliders go straight back to red when try to activate them. I am fresh out of Ideas. If you cannot come up with a solution, please delete this thread, I don't want it to be plastered over the net that my PC might vulnerable to attack, please.
Hi All, I cannot turn on Behaviour-Shield & Ransomware-Protection anymore, when I move the slider to green, it jumps right back to red. Also, it prompts me to update virus definition & scan, but when I initiate either, nothing happens. What to do. Reinstall AVG. If so, how? i have Windows Vista Basic, which has been working fine with AVG for several years.
Many thanks in advance for any help.
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Thank you.
Hi Dinesh,I got out of the loop & uninstalled & reinstalled the program & put my activation key back in. The Virus Definition is up to date now, but the Behavior-Shield & Ransomeware-Protection are as before, they are not active, and the sliders go straight back to red when try to activate them. I am fresh out of Ideas. If you cannot come up with a solution, please delete this thread, I don't want it to be plastered over the net that my PC might vulnerable to attack, please.
Hello Santosh,
no, I do not use a free version, I have a yearly paid subscription for AVG internet security, thid is my third renewal I believe, but I don't know which version I use, i assume it is the newest one, since my subscription renewal hasn't been too long ago. Hope that helps.
Many thanks,
Beatrice
Appreciate your efforts in sharing us the screenshots, Beatrice.
Sometimes, this might happen if few services are unable to initiate.
Hence, we'd suggest you to follow the steps in this article to check if the required service is running fine & restart the computer once to check if it helps.
Hi Beatrice,
We are sorry to hear this.
Are you using the AVG Free version?
Could you mention the version of the AVG program?
Keep us posted.