I was directed to start a post by your level 1 support. ("We would like to collect logs and escalate the case to our senior team to determine the exact cause.") using this link:
https://support.avg.com/support_authorization_required?startUrl=/support_ask.
I am therefore opening this post so the senior team can assist me further.
History:
I have laptop with Windows 10 Home V1809 (latest updates) and AVG 19.3.3084 (build 19.3.4241.445). Behavior Shield shuts off after PC startup (same as above screenshot) . This has been happening for a 3-4 weeks. It may have begun after updating from Windows 10 V1803 to V1809 in early March. Normal Repair and normal uninstall/reinstall do not correct the issue. I have not yet run the Clean tool as others above have tried it unsuccessfully for this problem resolution. I hate wasting my time restarting this B.S. every reboot. The issue also seems to have slowed down my Windows startup.
On the laptop, I connect via home WiFi. I have MalwareBytes Premium installed (latest version 3.7.1).
I have waited for more than a few minutes after reboot and Behavior Shield does not get turned on.
I have run deep scans on the machine using AVG as well as MalwareBytes, also ran Windows Defender scans. None show any issues.
I have a PC which is Ethernet connected to the net with similar software that does not show this behavior.
I have had both products on this and other Windows machines for years. The problem is a recent one. Even if disabling MWB does prevent this issue, it had not been problematic for a long time and should be addressed by your team.
I disabled MWB from starting on reboot. I verified its MBAM service was off after startup (service set to manual). I even turned off WiFi to be sure no external issue was causing the problem. I rebooted twice with the same results each time.
AVG (AV Free) Behavior Shield consistently gets disabled after about 5-7 minutes (after startup and subsequent Windows login).
I can turn it back on manually using Fix Now button.It then seems to stay enabled until the next reboot. However I and the fellow sufferers need a long term solution.
Thank you for your suggestions/assistance in advance.
Hello Richard,
Thank you for getting back to us.
We have sent you an email to follow up. Please check that and send us the requested info to escalate it further.
Hello Richard,
Thank you for getting back to us.
We have sent you an email to follow up. Please check that and send us the requested info to escalate it further.