Hi,
I have a subscription for AVG Protection PRO for Xperia that is no longer needed as for over 12 months I have had a Huawei Mate 20 Pro.
I received notification from PayPal that Google Play deducted $6.49 from my account on December 27, 2019, which I assume is for my 2020 subscription. I also paid for a 2019 subscription that I never needed as well.
I have tried to cancel my subscription, but when I log into my AVG account it tells me I have no subscriptions. It also mentions that for mobile apps I should log into the app to check my subscription, but the app is on my old phone. I have also contacted AVG support who have no record of my email address and say they can't help me without an order number that begins with GPA - which I cannot seem to locate for this subscription. I have no idea how to cancel this subscription that I have now paid for twice without actually having it installed. Any ideas?
Thanks.
Hi Connie,
We have notified our concern team, regarding your query.
They will contact you via email with alternative solution to resolve your query.