Thank you for providing screenshot Phil, from the screenshot I see that your AVG Antivirus Pro has been renewed (which is for android device). In this case I request you to contact our mobile team, please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program (AVG Antivirus Pro) and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
Best regards,
Alok.
Hello Phil,
I'm sorry to hear about this. Please be informed, we are not charging anything for AVG Free Antivirus, also I could not find any charge in your AVG MyAccount. Please send us a screenshot of the payment page to assist you better. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.
I have just received an email stating my AVG free anti virus has been automatically renewed at the cost of A$6.89 for the next year. A check of my credit card confirms this has happened. My order history with AVG shows no orders and that is correct. Has this happened to anyone else and if so what was AVG's response?