I tried disabling them one at a time. Still cannot open Bernina software no mattern which one is turned off. I also tried turning them all off, still cannot open software.
I just renewed my AVG protection. Now my Bernina software V7 does not work again. To use Bernina software, I have to disable AVG and then open the Bernina software. I've tried adding the Bernina app to AVG and it still does not allow me to open it.
Hello Susan,
We're sorry to know that. Let us find which component of AVG is causing this issue.
Refer this article and follow the steps as mentioned under "Disable individual AVG Antivirus components" category.
After disabling each component, try to run Bernina software.
Let us know when does the software works and mention the name of AVG Internet Security component which is blocking it.
I tried it all again. Doesn't allow my Bernina software to open. I have to go to the system tray, right click on the AVG icon and turn it off for my software to work.
Thank you for updating the status.
It is necessary to check why this is happening. Hence, we request you to get connected with our additional support for which an email instruction has been sent.
If the email is not found in inbox do check in spam and junk folders.
That's strange, Susan.
Initially, you have mentioned that by disabling AVG Internet Security, you were able to use the Bernina software.
You can restart your computer and disable AVG Internet Security as you did before and inform the status here.
Did you get any threat detection or blocked popup from AVG Internet Security regarding Bernina software before?
I tried disabling them one at a time. Still cannot open Bernina software no mattern which one is turned off. I also tried turning them all off, still cannot open software.