Hello Helen,
We regret the inconvenience caused. We'll certainly look into this & help you.
Firstly, please let us know how you access your Bigpond email. Do you use any email client program (such as Outlook or Thunderbird) or by using a web browser?
Secondly, please try connecting to one of the Torrenting servers available in AVG Secure VPN & check for the issue.
Keep us updated.
I use Thunderbird.
Torrenting servers? Please explain what you mean, I havben't encountered that.
Can anyone tell me if it's possible to send emails via Bigpond with VPN activated? I've never achieved it, which makes the VPN useless. Other emails go without any problems. I'm currently set to Perth.
Thank you for the information, Helen.
We'll guide you.
Please Open AVG Secure VPN > Click on Change location in the main page > In the Left side you'll see Torrenting title > Please click on that and select a location then check the issue.
Thank you and keep us updated.
Thanks, that seems to work. I'll see, I think an overseas address causes problems with some websites, but that's not as often as everyday email. So a better solution. Thanks, again.
Hello Helen,
We regret the inconvenience caused. We'll certainly look into this & help you.
Firstly, please let us know how you access your Bigpond email. Do you use any email client program (such as Outlook or Thunderbird) or by using a web browser?
Secondly, please try connecting to one of the Torrenting servers available in AVG Secure VPN & check for the issue.
Keep us updated.
Thank you for the efforts, Helen.
You are most welcome. We are glad that your issue has been resolved.
Please feel free to contact us if you've any concerns related to AVG and we'd be happy to assist you.
Thank you. Have a great day!