Billed for product I’ve not knowingly bought!

AVG Subscription
5

Hi Steve,

We will certainly help you with your refund request.

We couldn't find this charge on this email account, however we found this charge on su***tt@yahoo.co.uk email address.

Please confirm if this email belongs to you, to assist you further.

Thanks,
Vishnu Vardan

6

Hi Vichnu,

Yes that email also belongs to me but I very rarely use it.  The Gmail account is my main ine now.

Hope this gives you all you need to know.

Regards
Steve

1

My credit card has been billed £79.99 for a product I’ve not knowingly bought and I want to get a refund.  How do go about getting a refund?

Grateful for any answers.

Thanks
Steve

3

Thank you for the confirmation Steve,
We can merge your both accounts to sum****att@gmail.com and also we will extend your AVG Internet Security subscription by 6 months, if you wish to keep this subscription.
Let us know if you still want to receive a refund for this automatic renewal.
Regards,
Alok.

4

Hi Vichnu,

Yes that email also belongs to me but I very rarely use it.  The Gmail account is my main ine now.

Hope this gives you all you need to know.

Regards
Steve

2

Hi Steve,

We will certainly help you with your refund request.

We couldn't find this charge on this email account, however we found this charge on su***tt@yahoo.co.uk email address.

Please confirm if this email belongs to you, to assist you further.

Thanks,
Vishnu Vardan