Hello Nicola.
We'd be glad to clarify this charge.
However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this charge. Please revert it containing those details.
Hello, according to my bank statement I have been billed £74.99 for something I didn't purchase. It looks like this is a common thread on here. Can anyone help please, it is a visa transaction for DRI AVG technologies.
thanks
Hello Nicola.
We'd be glad to clarify this charge.
However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this charge. Please revert it containing those details.
We'd be glad to clarify this charge.
However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this charge. Please revert it containing those details.
Yes thank you I reached them and they refunded the £74.99 from Jan 7th 2021. However on getting this charge I realised that I have also been charged £74.99 in Jan 2020 and 2019 supposedly on an order I placed in 2018. I was not aware that the order would automatically renew and don't believe that this was clear when I ordered the item. Primarily I believe this because I have never once received an email from AVG notifying me of this automatically renewing subscription or (as your website states) emails each year to tell me that the money is due to come out of my bank and give me the opportunity to cancel the payment within 30days. The customer service agent admitted that there was a fault your end whereby my email address was wrong and an "L" was omitted. My online account also said 'no subscriptions ' and had no payment history whatsoever. Is there any way I can as for a refund from 2019 and 2020 based on the faults your end? You are usually a brilliant company and I feel that it isn't great customer service to feel like money has been taken dishonestly. Is there any way you can help?
Hello Nicola,
We are sorry for the inconvenience caused. We have checked our record and see that you have reached our refund team and submitted refund request for the order placed under incorrect email.
Our refund team processed your request and you will get email from them.In case if you have any other clarification, feel free to contact us.
We are sorry for the inconvenience caused. We have checked our record and see that you have reached our refund team and submitted refund request for the order placed under incorrect email.
Our refund team processed your request and you will get email from them.In case if you have any other clarification, feel free to contact us.