Hello Annelle,
Thank you for contacting AVG Community Support.
We understand that you wish refund for AVG Internet Security that was charged twice and you wish to know why you were charged in US dollars and about the tax charged for it.
Could you please contact our AVG billing & sales team using this link: Contact AVG Support - AVG Phone Number, and Chat Support (https://support.avg.com/support_sales_chat?l=en)and they will check and help you
Thank you.
Posting this here because I'm getting stuck in loops going around the support centre!
HOW DO I GET A DIRECT ANSWER FROM AVG?
To AVG:
In the last two months I have received a number of emails telling me that you could not renew my AVG because there were insufficient funds in the account used previously.
That is correct. I deliberately limit the funds in that account to what is needed for current purchases. This is to reduce the likelihood of falling victim to scams and I do not give any provider the opportunity to “automatically renew”. I never tick the box that gives permission to save my card details. Unfortunately, I have found in the past that it means very little and details are retained anyway. It would appear that applies to AVG too.
As my AVG renewal date was nearing, I put funds in that account about two weeks ago, and you continued to tell me that you could not access that account.
I reluctantly provided details of another account and, within 6 hours I was billed twice for my AVG internet security product from the two different bank accounts.
Details of the two transactions follow and I expect a reimbursement as soon as possible.
1)
AVG Internet Security - transaction at 3.51 pm AEST Monday 28 October
Order No: (Order number removed)
Amount: $ 52.67 (incl tax 4.79)
Transaction: $A 88.22
2)
AVG Internet Security - transaction at 9.06 pm AEST Monday 28 October
Order No: (Order number removed)
Amount: $A 94.99
I would like to add that, having indicated very early in the ordering process that I am in Australia, why were the prices shown in US dollars? And what are the taxes included in the price. Australian GST or some other US tax??
I look forward to hearing from you and seeing a reimbursement in my bank account.
Hello Annelle,
Thank you for contacting AVG Community Support.
We understand that you wish refund for AVG Internet Security that was charged twice and you wish to know why you were charged in US dollars and about the tax charged for it.
Could you please contact our AVG billing & sales team using this link: Contact AVG Support - AVG Phone Number, and Chat Support (https://support.avg.com/support_sales_chat?l=en)and they will check and help you
Thank you.