Billing and Cancellation

I received a charge on my American Express on Dec 28, 2023, for $211.99 and have been trying to cancel and receive a full refund.  Please advise when this will be completed.  Thank you.

Hello Kenneth. 
Thank you for contacting AVG Community Support.
It seems that you have already reached out to the appropriate team, and they will be contacting you via email to address the issue.
Thank you for utilizing our service.

Hello Kenneth. 
Thank you for contacting AVG Community Support.
It seems that you have already reached out to the appropriate team, and they will be contacting you via email to address the issue.
Thank you for utilizing our service.