Hello Kel,
Thank you for contacting AVG Community Support.
We are sorry to hear this. We'll check and help you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
Hello team, someone advised me to manually get my subscription enabled by sending me a link that went somewhere esle ( a third party company as they called it ). I have not sure been advised what the issue, or what can be done to troubleshoot this issue where my payment cannot be processed through my existing credit card that AVG has on file for me? can some please fix this before my subscription expires? Happy to remove and re-add the card if you think that will help or anything else on my end? Thanks guys.
Hi team,
Apparently AVG attempted to charge my account as part of my renewal but it failed. Can you help me clear this up please so that i dont loose service before my subscription expires?
BIG thanks team ,
kel
Hello Kel.
Thank you for the reply.
Glad to hear that.
You are most welcome.
If you have any further queries, please feel free to contact us anytime.
We will help you out.
Thank you.
this has been resolved and be closed. the billing issue is resolved, and i have unsubscribed from auto billing. I have since paid for and received a new activation code for 1 year service. no further attempts on the existing accounts are required. thanks Team !!
Hello team, someone advised me to manually get my subscription enabled by sending me a link that went somewhere esle ( a third party company as they called it ). I have not sure been advised what the issue, or what can be done to troubleshoot this issue where my payment cannot be processed through my existing credit card that AVG has on file for me? can some please fix this before my subscription expires? Happy to remove and re-add the card if you think that will help or anything else on my end? Thanks guys.
Hello Kel,
Thank you for contacting AVG Community Support.
We are sorry to hear this. We'll check and help you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.