Hello Daniel,
We will help you with the necessary information.
You have been charged 60.49 USD for AVG TuneUp Unlimited subscription as auto-renewal service was enabled for its trial order. We sent you an email notification 10 days prior to the expiry date of trial to inform about the upcoming charge. It also contains instructions to cancel if you would like to. We assure you that we haven't processed any unauthorized payments from your account.
We see that you have already submitted a ticket to our refund team. Our concern team will let you know about its status via an e-mail soon. Your patience is highly appreciated.
I was charged $60.49 by DRI*AVG Technologies which I definately did not authorize.
I need a refund and some explanation.
Hello Daniel,
We will help you with the necessary information.
You have been charged 60.49 USD for AVG TuneUp Unlimited subscription as auto-renewal service was enabled for its trial order. We sent you an email notification 10 days prior to the expiry date of trial to inform about the upcoming charge. It also contains instructions to cancel if you would like to. We assure you that we haven't processed any unauthorized payments from your account.
We see that you have already submitted a ticket to our refund team. Our concern team will let you know about its status via an e-mail soon. Your patience is highly appreciated.