Hello Kathy.
We regret the inconvenience.
Are you logging in to AVG MyAccount using the same email address you used to contact us here? If you are, we'd request you to share a screenshot of your "My Subscriptions" window where it clearly shows your registered email address. Once received, we will escalate your issue to concerned team for a resolution.
I have sent an email requesting the screenshot. We'd request you to share the screenshot in a reply to our email to keep the information private.
NOTE: If a product does not appear in your AVG Account, you are still able to install, activate, and use the product.
Hello Kathy.
We regret the inconvenience.
Are you logging in to AVG MyAccount using the same email address you used to contact us here? If you are, we'd request you to share a screenshot of your "My Subscriptions" window where it clearly shows your registered email address. Once received, we will escalate your issue to concerned team for a resolution.
I have sent an email requesting the screenshot. We'd request you to share the screenshot in a reply to our email to keep the information private.
NOTE: If a product does not appear in your AVG Account, you are still able to install, activate, and use the product.
I just bought for another year and received confirmation but my account is not showing a subscription or billing?
When I look under the link subscriptions, it says get one but I just bought one. HELP?
Here is a copy of my screen shot:
Screen Shot 2021-01-24 at 6.32.16 PM.png