Bitcoinminer Trojan wont delete Mac

Viruses & Threats
4

Hi Mugur,

Thank you for reaching out to us with your concern.

We've escalated the issue to our Senior Team and will get back to you as soon as possible.

1

Hello,

My partners Macbook recently got infected with the virus called 'MacOS:BitCoinMiner-AS [Trj]' after surfing the web, there is no visible file which was downloaded and it seems to have happened through a pop up. AVG came up and said it was moved to quarantine but this repeated over 100 times. I then scanned the mac and there is now one file which could not be moved into quarantine.
I would be very helpful if anyone could advise me what to do?

Thanks

Ronan

2

Ronan, Also have a look @ this link (https://support.avg.com/answers?id=9060N000000UChkQAG).
AVG Guru

3

Hi Mugur,

Thank you for reaching out to us with your concern.

We've escalated the issue to our Senior Team and will get back to you as soon as possible.