Hello Diane,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=906b00000008tWt .
Please try keep whole conversation in one question/thread to speed up resolution.
I got a call from someone who said my computer was generating error messages that were being sent to his company, that he worked on behalf of Microsoft Windows for a company called UTH, and that my computer is infected with "black shades".
So… I see that black shades is a nasty piece of malware. I could see that my computer does indeed appear to have generated tens of thousands of errors in its event log, mostly caused by something called Bonjour. I don't see evidence that my computer is infected, but then I wouldn't until it was too late, right? This place that called did in fact have the last portion of my computer's ID code, which they read to me. (I didn't know computers had codes like that. Was that just reflecting my internet carrier or was it for real?).
But the FBI page on black shades tells you to check for certain files if you are infected, and I'm not finding them.https://www.fbi.gov/news/stories/2014/may/international-blackshades-malware-takedown/could-your-computer-be-infected-by-blackshades
So the issues are:
1) Am I in fact infected with black shades? Doesn't AVG Free protect me from this?
2) Can AVG help me fix whatever is wrong (whether it's black shades or something else) that is causing all these errors (for free or for payment)
3) Who are these people? Are they legit or are they trying to hijaak my computer?
Hello Diane,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=906b00000008tWt .
Please try keep whole conversation in one question/thread to speed up resolution.
Diane, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!
AVG Guru