I got a call from someone who said my computer was generating error messages that were being sent to his company, that he worked on behalf of Microsoft Windows for a company called UTH, and that my computer is infected with "black shades".
So… I see that black shades is a nasty piece of malware. I could see that my computer does indeed appear to have generated tens of thousands of errors in its event log, mostly caused by something called Bonjour. I don't see evidence that my computer is infected, but then I wouldn't until it was too late, right? This place that called did in fact have the last portion of my computer's ID code, which they read to me. (I didn't know computers had codes like that. Was that just reflecting my internet carrier or was it for real?).
But the FBI page on black shades tells you to check for certain files if you are infected, and I'm not finding them.https://www.fbi.gov/news/stories/2014/may/international-blackshades-malware-takedown/could-your-computer-be-infected-by-blackshades
So the issues are:
1) Am I in fact infected with black shades? Doesn't AVG Free protect me from this?
2) Can AVG help me fix whatever is wrong (whether it's black shades or something else) that is causing all these errors (for free or for payment)
3) Who are these people? Are they legit or are they trying to hijaak my computer?
Hello Diane,
I understand how something like this can really try your patience.
Please be informed that AVG Antivirus free will protect your pc from normal infection. But if you use internet in your pc, you need enhanced firewall to protect your pc. The enhanced firewall option is available in AVG Internet Security which is our advanced product. To purchase AVG Internet Security we request you to contact our AVG Billing team, please click on the following link https://support.avg.com/support_sales?l=en_US and choose "Chat us online" at the end of the page. One of our representative will help you with it. Once it have been installed in your pc, it will scan for virus and it will be removed.
Please feel free to contact us for any further assistance. Thank you.
Hello Diane,
I understand how something like this can really try your patience.
Please be informed that AVG Antivirus free will protect your pc from normal infection. But if you use internet in your pc, you need enhanced firewall to protect your pc. The enhanced firewall option is available in AVG Internet Security which is our advanced product. To purchase AVG Internet Security we request you to contact our AVG Billing team, please click on the following link https://support.avg.com/support_sales?l=en_US and choose "Chat us online" at the end of the page. One of our representative will help you with it. Once it have been installed in your pc, it will scan for virus and it will be removed.
Please feel free to contact us for any further assistance. Thank you.