the pop-up empty window has not appeard in the past two days … I have identified it as an empty Notepad window. I can take a screenshot when it does. BETTER DESCRIPTION:: An empty Notepad window pops-up on my screen every so often. It is labeled "AVG Internet Security" in the taskbar beneath the desktop.
Also, I can no longer initiate a virus-scan via the AVG shortcuticon on my desktop, or from the AVG icon in the START menu. Nothing appears to happen. The AVG icon targets "C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe" but nothing appears to be happening.
Clean installation failed … the activation code was not accepted.
(screenshot removed)
Hi Martin.
Could you share a screenshot (https://bit.ly/2X6RPHf) of the pop up?
What exactly happens when you click 'Scan computer' on AVG?
Martin, we requested you to perform the activation from program interface.
You have actually tried to perform it from the registration website: https://www.avg.com/activation.
Refer this article and perform the activation for AVG Internet Security program.
A small empty rectangular window pops-up on my screen every few days. In the task-bar beneath the screen, a task "AVG Internet Security" appears. Also, I can no longer initiate a virus-scan via the AVG icon on my screen.
Hi Martin.
Could you share a screenshot (https://bit.ly/2X6RPHf) of the pop up?
What exactly happens when you click 'Scan computer' on AVG?
Thank you explaining, Martin. In this regard, if you prefer, you can perform a clean installation of AVG to ensure that the program works fine.
To do so follow the steps in these articles to uninstall AVG using AVG Clear & install, activate AVG Internet Security. Please use the code that has been sent to you via email to activate the program.
Clean installation failed … the activation code was not accepted.
(screenshot removed)
the pop-up empty window has not appeard in the past two days … I have identified it as an empty Notepad window. I can take a screenshot when it does. BETTER DESCRIPTION:: An empty Notepad window pops-up on my screen every so often. It is labeled "AVG Internet Security" in the taskbar beneath the desktop.
Also, I can no longer initiate a virus-scan via the AVG shortcuticon on my desktop, or from the AVG icon in the START menu. Nothing appears to happen. The AVG icon targets "C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe" but nothing appears to be happening.
Appreciate your efforts in sharing us the screenshot, Martin.
Please perform a clean installation by following the steps that was provided in the previous message & let us know the outcome.