Blocked by group policy

Site Feedback
10

Alan, Zbynek,

Thanks to yourselves and the AVG team, all now seems well and AVG access restored.
Virus scan reveals no threats and Malwarebytes run as a precaution - all good it seems but will remain vigilant.

Many thanks
James

2

Hi James,

Click the Start button, type "regedit", and then press Enter.
Create registry backup by exporting them (to be sure).

Delete whole registry keys responsible for this situation:

Software restriction policy
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Safer
HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Windows

Group restriction policy
HKLM\Software\Policies\Microsoft Key (looks like a folder)
HKCU\Software\Policies\Microsoft Key
HKCU\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects Key
HKCU\Software\Microsoft\Windows\CurrentVersion\Policiess Key

After that restat PC, AVG should be ok, but I reccomend run whole computer scan.

Thanks

13

Hi James,

Click the Start button, type "regedit", and then press Enter.
Create registry backup by exporting them (to be sure).

Delete whole registry keys responsible for this situation:

Software restriction policy
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Safer
HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Windows

Group restriction policy
HKLM\Software\Policies\Microsoft Key (looks like a folder)
HKCU\Software\Policies\Microsoft Key
HKCU\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects Key
HKCU\Software\Microsoft\Windows\CurrentVersion\Policiess Key

After that restat PC, AVG should be ok, but I reccomend run whole computer scan.

Thanks

7

Thanks much for a very prompt response. However, I am old (80) and very computer illiterate.  Need help with your answer.  I followed your instructions and clicked the "start" button. I typed in "regedit"and pressed "enter". Five (5) files appeared as follows:  hkeycurrentconfig.reg,  hkkeycurrentuser;.reg,  hkeylocalmachine.reg,  hkeyusers.reg and registrybackup.reg.  Files were exported to "my documents".
Then went back to "start" button and typed in "regedit". Screen appears as follows:  

                              Registry Editor
                                   My Computer
                                        hkey_classes_root
                                        hkey_current_user
                                        hkey_local_machine
                                        hkey_users
                                        hkey_current_config

I see no group restriction policy at all.  Do not know what to do next.  Need as much detail as possible 'cause  I aint too smart.

12

Thanks much for a very prompt response. However, I am old (80) and very computer illiterate.  Need help with your answer.  I followed your instructions and clicked the "start" button. I typed in "regedit"and pressed "enter". Five (5) files appeared as follows:  hkeycurrentconfig.reg,  hkkeycurrentuser;.reg,  hkeylocalmachine.reg,  hkeyusers.reg and registrybackup.reg.  Files were exported to "my documents".
Then went back to "start" button and typed in "regedit". Screen appears as follows:  

                              Registry Editor
                                   My Computer
                                        hkey_classes_root
                                        hkey_current_user
                                        hkey_local_machine
                                        hkey_users
                                        hkey_current_config

I see no group restriction policy at all.  Do not know what to do next.  Need as much detail as possible 'cause  I aint too smart.

14

@ Vivian Brown
Other posting (https://support.avg.com/answers?id=906b0000000D3D0AAK).
AVG Guru

1

I cannot open nor run AVG and Blocked by group policy message pops up.

I've run a GMER scan but do not know how to up load the reports.

Any help would be much appreciated.

Thanks in advance
James

3

Hi James,
I am happy to see that your issue is resolved.
Thanks for posting back.

4

James Armstrong quote 'I've run a GMER scan but do not know how to up load the reports'…
Have a look @ this link (http://kb.avg.com/articles/en_US/How_to/GMER-Scan-Result/).

8

Alan, Zbynek,

Thanks to yourselves and the AVG team, all now seems well and AVG access restored.
Virus scan reveals no threats and Malwarebytes run as a precaution - all good it seems but will remain vigilant.

Many thanks
James

5

@ Vivian Brown
Other posting (https://support.avg.com/answers?id=906b0000000D3D0AAK).
AVG Guru

6

I have the same problem…I do not see Group Restriction Policy. What do I do now?

11

I have the same problem…I do not see Group Restriction Policy. What do I do now?

9

Hi Alan, GMER log uploaded ref: amojnr@hotmail.com_30052124.7z (mailto:amojnr@hotmail.com_30052124.7z)

Many thanks
James