I replied to your email instead of posting the reply here.
I want to go to petsmart.com, but am getting an error over many days for just this one website. I can go to it on my phone so it's not my wifi. I don't know if the message is from AVG, I suspect not since the AVG icon says "AVG - this website is safe."
Message displayed: "Access Denied
You don't have permission to access "http://www.petsmart.com/" on this server.
Reference #18.960333b8.1645995820.8880aa9"
The web address I entered displays as "https://www.petsmart.com/"
Thank you for sharing the screenshot, Barbara.
Are you using a free version of AVG product or paid version?
We have sent you an email asking you to connect with our AVG remote technician and please reply to that email for further assistance.
Thank you.
Hello Barbara,
We are unable to locate your response from our end. Could you please share the screenshot here? So, we will check and help you with it. We look forward for your response.
I inserted the image but I can't see it here - can you??