Hello Su Har,
We regret to hear about the inconvenience caused. The new update for AVG Anti-Virus has included AVG Zen. AVG Zen is an user interface and we can mange and access all your AVG installed devices from Zen. We suggest you to disable AVG temporarily and check whether you can access Internet, follow the below instructions :
If you have installed AVG Anti-Virus free 2017 version, please follow the below instructions :
Open AVG Zen -> Open Internet Security -> Click on "Menu" in the top right corner -> Settings -> Components -> Disable Computer & Web & Email components (Click on Disable until restart)
If you have AVG Anti-Virus free 2016 version :
http://avgread.me/1GnMD3N
Please, feel free to let us know if you require any further assistance. Thank you.
Hi everyone,
I have AVG free version and am still running Vista. All was working fine until yesterday's update, now I can't connect to the Internet from my PC. I've Googled but can't find any useful info, any ideas would be appreciated. Since last night I seem to be running Zen.
Hello Su Har,
We regret to hear about the inconvenience caused. The new update for AVG Anti-Virus has included AVG Zen. AVG Zen is an user interface and we can mange and access all your AVG installed devices from Zen. We suggest you to disable AVG temporarily and check whether you can access Internet, follow the below instructions :
If you have installed AVG Anti-Virus free 2017 version, please follow the below instructions :
Open AVG Zen -> Open Internet Security -> Click on "Menu" in the top right corner -> Settings -> Components -> Disable Computer & Web & Email components (Click on Disable until restart)
If you have AVG Anti-Virus free 2016 version :
http://avgread.me/1GnMD3N
Please, feel free to let us know if you require any further assistance. Thank you.