Hi.
This trusted website I have been using for years is being blocked by AVG stating it has a virus:
https://cricketonlinehd.com/blog/tag/paid-live-cricket-hd/
I've contacted the website and they assure me they are virus-free.
I have friends who are using the site without problems.
Would it be safe to disconnect AVG while watching the site?
Or is there a better solution?
Thanks and bet wishes,
Jack
Hello Jack.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
I see you have already the concern team and they are helping you with above concern.
Please feel free to reach us again if you need any other help with AVG.
Thank you.
Thank you for writing us back.
We would like to inform that concern team will contact you via email.
Thank you.
Hello Jack.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
I see you have already the concern team and they are helping you with above concern.
Please feel free to reach us again if you need any other help with AVG.
Thank you.
Thank you for writing us back Jack,
We've a specialized whitelisting team, who'll help you with this issue.
We've created a new case on your behalf and escalated it to them, they'll check and get back to you via email at the earliest.
Please make a note of this new case number -19482063
Please click on 'see details' in the threat notification that you receive from AVG & then share us the screenshot (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)of it for better clarity.
Meanwhile your patience and cooperation is very much appreciated.
Thank you for understanding.
Thanks for your answer Delli.
I'm afraid, though, that I don't really understand what's happening.
Who is helping me with my problem?
The AVG chat site refered me to this link but I've not yet received any suggestions to solve my problem.
Best wishes,
Jack
Thanks for your hard work, Syed.
Here is the screenshot:
Hello Jack,
Thank you for sharing us the screenshot. please submit the URL to our developers for analysis.
Click this link (https://www.avg.com/en-ww/false-positive-file-form#pc) to submit the form.
Our developers will check and get back to you as soon as possible.
Until then you can add this website to the Exceptions.
AVG >> Menu >> Settings >> General >> Exceptions
Dear Syed,
Thank you so much for your excellent help in this matter.
The team you refered me to has solved the problem.
Best wishes and good weekend.
Jack