Thank you for reaching AVG Community Support.
We regret the inconvenience you had with accessing Microsoft Word for Windows. We will certainly check into this and help you further.
Before proceeding, we would like to ensure if you have ran a scan using AVG recently.
In this case, we request you to check if the application for AVG Microsoft Word has been placed under "Blocked Application" and try unblocking it and check further.
If an untrusted application attempts to access your webcam, sensitive documents, protected folders, or stored passwords, you may receive a notification from AVG asking to block or allow the interaction. If you select Block, the application is automatically added to your List of blocked apps.
To remove a blocked app:
Open AVG AntiVirus and go to ☰ Menu ▸ Settings.
Select General ▸ Blocked & Allowed apps in the left panel.
Open the Blocked & Allowed apps settings screen.
Hover your cursor over the relevant application's panel in your List of blocked apps, click … More options (three dots) that appears, then select Remove.
The application no longer appears in your list of blocked apps and is no longer blocked by Sensitive Data Shield, Webcam Protection, Ransomware Protection, or Password Protection. When the removed application attempts to access your system, you may receive a notification asking you to block or allow the interaction.
For step by step instructions, please refer the below article:
https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-antivirus-blocked-allowed-apps&q=allowed+applications&supportType=home (https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-antivirus-blocked-allowed-apps&q=allowed+applications&supportType=home)
Please try the above steps and let us know if it works.
Thank you for understanding! Looking forward to your response!
the program opens for about two seconds then shuts down. How can I fix this/
Hello Ron,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with accessing Microsoft Word for Windows. We will certainly check into this and help you further.
Before proceeding, we would like to ensure if you have ran a scan using AVG recently.
In this case, we request you to check if the application for AVG Microsoft Word has been placed under "Blocked Application" and try unblocking it and check further.
If an untrusted application attempts to access your webcam, sensitive documents, protected folders, or stored passwords, you may receive a notification from AVG asking to block or allow the interaction. If you select Block, the application is automatically added to your List of blocked apps.
To remove a blocked app:
Open AVG AntiVirus and go to ☰ Menu ▸ Settings.
Select General ▸ Blocked & Allowed apps in the left panel.
Open the Blocked & Allowed apps settings screen.
Hover your cursor over the relevant application's panel in your List of blocked apps, click … More options (three dots) that appears, then select Remove.
The application no longer appears in your list of blocked apps and is no longer blocked by Sensitive Data Shield, Webcam Protection, Ransomware Protection, or Password Protection. When the removed application attempts to access your system, you may receive a notification asking you to block or allow the interaction.
For step by step instructions, please refer the below article:
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-antivirus-blocked-allowed-apps&q=allowed+applications&supportType=home)
Please try the above steps and let us know if it works.
Thank you for understanding! Looking forward to your response!