Blovking Thunderbird emails

AVG Protection
4

Hello Kaye, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that AVG Internet Security blocking Thunderbird emails. We will check and help you to resolve it.

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device.
2. Are you getting any block message from AVG? If yes, please share us the screenshot of it.
3. Have you tried to update AVG Internet Security and check the status?

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.

Thanks in advance.

1
As of this morning AVG is blocking all incoming and outgoing emails from Thunderbird. Disabling email shield does not work, only disabling AVG entirely.
2

Hello Kaye, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that AVG Internet Security blocking Thunderbird emails. We will check and help you to resolve it.

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device.
2. Are you getting any block message from AVG? If yes, please share us the screenshot of it.
3. Have you tried to update AVG Internet Security and check the status?

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.

Thanks in advance.

3

Unfortunately typing "geek area" produces no results for me, so I ccannot go to the next step. I have already said that turning off email shield makes no difference, only disabling AVG completely allows emails to be received and sent.