Blue error screen when starting scan?

AVG Protection
16

Randy,
You are not alone - this is verbatim word for word problem same c000021a error message -  I've been experiencing all day.Sadly I have no solution to offer - hopefully AVG will

Mark

18

Rajendra,
Does AVG have a fix for this problem yet?

17

Hello Crystal, I truly appreciate all your patience and endeavors. Thank you for the preference you've with our program. Our higher level tech team will analyze your SysInfo files and they would reply you via email regarding the resolution as early as possible. Thank you.

1

I have just started having this issue. I start a scan and the computer shuts down and gives me  ablue screen error. "C000021A Fatal System Error Windoes logon process terminated unexpectantly/The system has been shut down." The computer fuctions as normal after reboot, but if I start a scan with AVG, within a couple of minutes the above occurs, please advise? Thank you

Windows XP service pk3

Randy

9

One more thing … I installed Malwarebytes and ran a scan.  It came up with nothing wrong except for one thing that I know about that wouldn't have caused this problem [old toolbar installer].  I didn't run a rootkit scan as of yet with it.

11

Mine is an Asus, so the problem wouldn't appear to be specific to Dell. I see lots of dfifferent threads are appearing on this site that seem to relate to the same problem. I would imagine the Tech's at AVG are all over it and a fix will be available soon.

5

Hello Randy, I apologize for the inconvenience caused. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.

6

Randy, I am happy to hear that your issue is fixed. Please do contact us again if you face any issue regarding AVG. Thank you.

10

I forgot to mention that I am using AVG 2015 Internet Security.

19

Hello Randy,
Its nice to hear from you. Thank you.

7

Mine works now he anti virus - Thank you AVG !
Happy Joe in Minnesota

13

Hello Crystal, I truly appreciate all your patience and endeavors. Thank you for the preference you've with our program. Our higher level tech team will analyze your SysInfo files and they would reply you via email regarding the resolution as early as possible. Thank you.

14

Hello Greg. Please try to update the latest definition of the AVG program to fix the restart issue. Please feel free to contact us back for further assistance. Thank you.

15

Rajendra,
Does AVG have a fix for this problem yet?

8

Mark, Thanks, so we are assuming that this is AVG malfunctioning? I do not have vires etc, all is good in the operating system, but since I updated trhis am and then started a scan, Bingo, blue screen.

Thanks, let me know if you hear anything. 

Randy

2

Problem started yesterday as above. Spent hours trying to sort to no avail. Go into AVG account and it says I don't have an account - which is rubbish. Paid a two year terms.  Is this just a marketing trick to make people pay again?  Suggested I buy. 
Has this situation been made Public yet? Gone viral?

3

Hello Randy. I do understand your concern. I apologize for the inconvenience caused. I will make you simple. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.

4

Hi all … Today my AVG Internet Security 2015 updated and it appears that my issue has been corrected.  I was able to run a succesful virus scan.  No blue crash screens.  Thank you AVG.

12

We are having the same problem.  It started on two pc's yesterday morning at the same time.  both blue screen in the morning shortly after they are turned on and logged in.  I am assuming it crashes during the morning scan.

I removed avg and the problem went away.  I'm guessing avg did an update that is not compatible with the latest version of XP or Microsoft released an XP security update that is not compatible with AVG.

Any help would be greatly appreciated.