Blue screen issue

Viruses & Threats
6

Here is a screen shot of the blue screen that keeps popping up on my computer. Thanks for responding to my request

5

Hi Damon,

We're glad to look into this & help you.
As we're uncertain about the exact message that you receive, would you be so kind to share us the snapshot of it for better clarity?
In rare cases, AVG Antivirus products may conflict with third-party software installed on your PC, causing Windows to crash, freeze, or show a blue screen error (BSOD - Blue Screen Of Death).
This issue may be due to programs you run manually, or background services that run silently when you start Windows.
Hence, in the meantime, we'd suggest you to follow the steps mentioned in this article to troubleshoot a PC crash or BSOD.
Also, let us know whether you're using AVG Free Antivirus. Reason being, we see that you've an active subscription of AVG TuneUp in your account.

1

All of my AVG products are up and running yet I've been having a problem with my computer having a blue screen pop up saying a file dump but I quickly shut the computer each time. Is there something I can do to help this issue? Lately it has been happening several times during the day and it is my business computer. Thanks for any advice

2

Here is a screen shot of the blue screen that keeps popping up on my computer. Thanks for responding to my request

3

Damon, it would be better, if you attach the image in your next post.
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to attach the image.

4

Hi Damon,

We're glad to look into this & help you.
As we're uncertain about the exact message that you receive, would you be so kind to share us the snapshot of it for better clarity?
In rare cases, AVG Antivirus products may conflict with third-party software installed on your PC, causing Windows to crash, freeze, or show a blue screen error (BSOD - Blue Screen Of Death).
This issue may be due to programs you run manually, or background services that run silently when you start Windows.
Hence, in the meantime, we'd suggest you to follow the steps mentioned in this article to troubleshoot a PC crash or BSOD.
Also, let us know whether you're using AVG Free Antivirus. Reason being, we see that you've an active subscription of AVG TuneUp in your account.