Blue screen on windows 10, while installing AVG ultimate

Hello Tiago.
We're sorry for the inconvenience caused.
Your AVG Ultimate (Multi-device) subscription can be installed on 10 devices. I have sent an email containing instructions to get connected with our remote assistance team.
Please follow those instructions to get in touch with them and they will be more than happy to help.

Hi bought a new laptop for my wife, and downloaded AVG ultimate to use as antivirus. 
After I enter with my email and password into my account  and try to install AVG in the new laptop, the Blue screen error from windows 10 appears and the laptop requires a new format.
Did anyone had the same problem?
I thought the AVG licence would be able to use in 10 different devices, but apparently it isn't, therefore false advertisement.

Hello Tiago.
We're sorry for the inconvenience caused.
Your AVG Ultimate (Multi-device) subscription can be installed on 10 devices. I have sent an email containing instructions to get connected with our remote assistance team.
Please follow those instructions to get in touch with them and they will be more than happy to help.