Bluestacks 5 no longer working

General discussion
3

Hello Kevin,
We're sorry to hear that you're facing this issue.
We will certainly look into it and help you.
We request you to follow the steps mentioned in the below article and check if the Bluestacks 5 application is listed in the Block app. If yes, please remove it from the block app, enter the app path to the exception & allow app and check the status.

Keep us posted.
Thank you.
1

Sometime last week BlueStacks 5 stopped working. It appears to load but fails to complete loading process or it completes the loading process but freezes when trying to load a game. I use AVG Ultimate on Windows 7 Ultimate. If I disable AVG, BlueStacks 5 runs normally but this is not acceptable as my system is no longer protected. Is there a fix or setting I need to adjust to correct this issue

2

Hello Kevin,
We're sorry to hear that you're facing this issue.
We will certainly look into it and help you.
We request you to follow the steps mentioned in the below article and check if the Bluestacks 5 application is listed in the Block app. If yes, please remove it from the block app, enter the app path to the exception & allow app and check the status.

Keep us posted.
Thank you.