Hello,
I keep receiving pop-up windows every few minutes, with two different warnings. I have tried resetting my Firefox browser, running Rkill, Malwarebytes, HitMan pro and other potential solutions. How do I fix this? I am using a paid subscription to AVG anti-virus. Note that I added Malwarebytes after this problem started.
Hello Joseph,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with getting threat pop ups. We will certainly look in this and help you.
Please be informed that AVG AntiVirus detects a threat or virus if it finds any malicious contents while accessing the websites.
In this case, I request you to try running the smart scan. Also, if you feel that the website is legit or safe please try adding the exception.
If a specific websites has a history or phishing or has been blacklisted by AVG, then you might the pop up as per the screenshot.
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-antivirus-scan-exclusions&q=excluding&supportType=home)
Since you have mentioned that already tried resetting the browser, we would like to know if you have restarted the device after resetting the browser and checked if the pop ups appears.
Awaiting your response!
Hello Joseph,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with getting threat pop ups. We will certainly look in this and help you.
Please be informed that AVG AntiVirus detects a threat or virus if it finds any malicious contents while accessing the websites.
In this case, I request you to try running the smart scan. Also, if you feel that the website is legit or safe please try adding the exception.
If a specific websites has a history or phishing or has been blacklisted by AVG, then you might the pop up as per the screenshot.
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-antivirus-scan-exclusions&q=excluding&supportType=home)
Since you have mentioned that already tried resetting the browser, we would like to know if you have restarted the device after resetting the browser and checked if the pop ups appears.
Awaiting your response!