Bought 1 year subs and


2018-04-02 18:55:46.223Infoinstup[8552,7000]Command: '"C:\Users\Akram^^\AppData\Local\Temp_av_iup.tm~a10628\instup.exe" /edition:16 /ga_clientid:58879527-3634-4972-a277-a23a697921ab /guid:2d7e20fb-828d-4f5d-a24d-2ad9912b62fb /is_avg_product /prod:ais /sfx:lite /sfxstorage:C:\Users\Akram^^\AppData\Local\Temp_av_iup.tm~a10628'
2018-04-02 18:55:46.223Infoinstup[8552,7000]CPU: Intel(R) Core™ i5-4570 CPU @ 3.20GHz,4
2018-04-02 18:55:46.223Infoinstup[8552,7000]OS: Windows 10 (10.0.16299) x64
2018-04-02 18:55:46.223Infoinstup[8552,7000]Memory: 47% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:3965080/4194176K free
2018-04-02 18:55:46.223Infoinstup[8552,7000]DISKs: C:\ - 165GB free / 464GB total
2018-04-02 18:55:46.223Infoinstup[8552,7000]DISKs: D:\ - 96GB free / 298GB total
2018-04-02 18:55:46.223Infoinstup[8552,7000]DISKs: F:\ - 465GB free / 465GB total
2018-04-02 18:55:46.223Infoinstup[8552,7000]DISKs: G:\ - 144GB free / 465GB total
2018-04-02 18:55:46.223Infoinstup[8552,7000]Running module version: instup.exe - '18.2.3827.0'
2018-04-02 18:55:46.223Infoinstup[8552,7000]Running module version: Instup.dll - '18.2.3827.0'
2018-04-02 18:55:46.233Infomutex[8552,7000]The ownership of the fallback mutex has been successfully taken.
2018-04-02 18:55:46.248Warningsettings[8552,7000]Did not find any values in file 'programData\settings.ini'
2018-04-02 18:55:46.263Infoshepsync[8552,7000]Trying server IP address '5.62.40.22'
2018-04-02 18:55:46.795Infoshepsync[8552,7000]Download of config file from 5.62.40.22 succeeded.
2018-04-02 18:55:46.821Infoshepsync[8552,7000]Config file successfully updated
2018-04-02 18:55:46.822Infoshepsync[8552,7000]Postpone interval was reset
2018-04-02 18:55:46.833Warningsettings[8552,6284]Did not find any values in file 'programData\burger_client.ini'
2018-04-02 18:55:47.048Infowizard[8552,7000]Running module version: HTMLayout.dll - '3.3.2.1'
2018-04-02 18:55:47.085Infowizard[8552,7000]Loaded module version: C:\Users\Akram^^\AppData\Local\Temp_av_iup.tm~a10628\HTMLayout.dll - '3.3.2.1'
2018-04-02 18:55:47.210Infowizard[8552,7000]Setup gui was successfully started.
2018-04-02 18:55:47.210Infoinstcore[8552,7000]Sfx setup update has started.
2018-04-02 18:55:47.228Infoservers[8552,7000]Server definition(s) loaded for 'C:\Users\Akram^^\AppData\Local\Temp_av_iup.tm~a10628\servers.def': 29 (maintenance:0)
2018-04-02 18:55:47.228Infoservers[8552,7000]ChooseServer: selected server 'Download x8706753 Update Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-04-02 18:55:47.241Infodldwrap[8552,7000]HttpGet: 'servers.def.vpx' was successfully downloaded (ip: 196.27.66.19, size: 1296 bytes, url: http://x8706753.iavs9x.avg.u.avcdn.net/avg/iavs9x/servers.def.vpx).
2018-04-02 18:55:47.257Infodldwrap[8552,7000]HttpGet: 'servers.def.vpx' was successfully verified.
2018-04-02 18:55:47.308Infoservers[8552,7000]Server definition(s) loaded for 'C:\Users\Akram^^\AppData\Local\Temp_av_iup.tm~a10628\servers.def': 29 (maintenance:0)
2018-04-02 18:55:47.309Infoservers[8552,7000]ChooseServer: selected server 'Download g1316170 Update Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-04-02 18:55:47.424Infodldwrap[8552,7000]HttpGet: 'prod-pgm.vpx' was successfully downloaded (ip: 196.27.66.11, size: 227173 bytes, url: http://g1316170.iavs9x.avg.u.avcdn.net/avg/iavs9x/prod-pgm.vpx).
2018-04-02 18:55:47.424Errordldwrap[8552,7000]HttpGet: 'prod-pgm.vpx' DSA verification has failed.
2018-04-02 18:55:47.477Errorengine[8552,7000]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 40961 (0x0000A001) [Invalid signature]
2018-04-02 18:55:47.842Warningsettings[8552,6876]Did not find any values in file 'programData\settings.ini'
2018-04-02 18:55:47.842Warningsettings[8552,6284]Did not find any values in file 'C:\ProgramData\AVG\Antivirus\burger_client.ini'
2018-04-02 18:55:47.842Warningsettings[8552,6876]Did not find any values in file 'C:\ProgramData\AVG\Antivirus\settings.ini'

Yes, Akram.

You have AVG Internet Security - Unlimited (1 year subscription), let us know how we could assist you further.

Unfortunately, we can't open the link you provided. You can share the screenshot as suggested here: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home .


2018-04-02 18:55:46.223Infoinstup[8552,7000]Command: '"C:\Users\Akram^^\AppData\Local\Temp_av_iup.tm~a10628\instup.exe" /edition:16 /ga_clientid:58879527-3634-4972-a277-a23a697921ab /guid:2d7e20fb-828d-4f5d-a24d-2ad9912b62fb /is_avg_product /prod:ais /sfx:lite /sfxstorage:C:\Users\Akram^^\AppData\Local\Temp_av_iup.tm~a10628'
2018-04-02 18:55:46.223Infoinstup[8552,7000]CPU: Intel(R) Core™ i5-4570 CPU @ 3.20GHz,4
2018-04-02 18:55:46.223Infoinstup[8552,7000]OS: Windows 10 (10.0.16299) x64
2018-04-02 18:55:46.223Infoinstup[8552,7000]Memory: 47% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:3965080/4194176K free
2018-04-02 18:55:46.223Infoinstup[8552,7000]DISKs: C:\ - 165GB free / 464GB total
2018-04-02 18:55:46.223Infoinstup[8552,7000]DISKs: D:\ - 96GB free / 298GB total
2018-04-02 18:55:46.223Infoinstup[8552,7000]DISKs: F:\ - 465GB free / 465GB total
2018-04-02 18:55:46.223Infoinstup[8552,7000]DISKs: G:\ - 144GB free / 465GB total
2018-04-02 18:55:46.223Infoinstup[8552,7000]Running module version: instup.exe - '18.2.3827.0'
2018-04-02 18:55:46.223Infoinstup[8552,7000]Running module version: Instup.dll - '18.2.3827.0'
2018-04-02 18:55:46.233Infomutex[8552,7000]The ownership of the fallback mutex has been successfully taken.
2018-04-02 18:55:46.248Warningsettings[8552,7000]Did not find any values in file 'programData\settings.ini'
2018-04-02 18:55:46.263Infoshepsync[8552,7000]Trying server IP address '5.62.40.22'
2018-04-02 18:55:46.795Infoshepsync[8552,7000]Download of config file from 5.62.40.22 succeeded.
2018-04-02 18:55:46.821Infoshepsync[8552,7000]Config file successfully updated
2018-04-02 18:55:46.822Infoshepsync[8552,7000]Postpone interval was reset
2018-04-02 18:55:46.833Warningsettings[8552,6284]Did not find any values in file 'programData\burger_client.ini'
2018-04-02 18:55:47.048Infowizard[8552,7000]Running module version: HTMLayout.dll - '3.3.2.1'
2018-04-02 18:55:47.085Infowizard[8552,7000]Loaded module version: C:\Users\Akram^^\AppData\Local\Temp_av_iup.tm~a10628\HTMLayout.dll - '3.3.2.1'
2018-04-02 18:55:47.210Infowizard[8552,7000]Setup gui was successfully started.
2018-04-02 18:55:47.210Infoinstcore[8552,7000]Sfx setup update has started.
2018-04-02 18:55:47.228Infoservers[8552,7000]Server definition(s) loaded for 'C:\Users\Akram^^\AppData\Local\Temp_av_iup.tm~a10628\servers.def': 29 (maintenance:0)
2018-04-02 18:55:47.228Infoservers[8552,7000]ChooseServer: selected server 'Download x8706753 Update Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-04-02 18:55:47.241Infodldwrap[8552,7000]HttpGet: 'servers.def.vpx' was successfully downloaded (ip: 196.27.66.19, size: 1296 bytes, url: http://x8706753.iavs9x.avg.u.avcdn.net/avg/iavs9x/servers.def.vpx).
2018-04-02 18:55:47.257Infodldwrap[8552,7000]HttpGet: 'servers.def.vpx' was successfully verified.
2018-04-02 18:55:47.308Infoservers[8552,7000]Server definition(s) loaded for 'C:\Users\Akram^^\AppData\Local\Temp_av_iup.tm~a10628\servers.def': 29 (maintenance:0)
2018-04-02 18:55:47.309Infoservers[8552,7000]ChooseServer: selected server 'Download g1316170 Update Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-04-02 18:55:47.424Infodldwrap[8552,7000]HttpGet: 'prod-pgm.vpx' was successfully downloaded (ip: 196.27.66.11, size: 227173 bytes, url: http://g1316170.iavs9x.avg.u.avcdn.net/avg/iavs9x/prod-pgm.vpx).
2018-04-02 18:55:47.424Errordldwrap[8552,7000]HttpGet: 'prod-pgm.vpx' DSA verification has failed.
2018-04-02 18:55:47.477Errorengine[8552,7000]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 40961 (0x0000A001) [Invalid signature]
2018-04-02 18:55:47.842Warningsettings[8552,6876]Did not find any values in file 'programData\settings.ini'
2018-04-02 18:55:47.842Warningsettings[8552,6284]Did not find any values in file 'C:\ProgramData\AVG\Antivirus\burger_client.ini'
2018-04-02 18:55:47.842Warningsettings[8552,6876]Did not find any values in file 'C:\ProgramData\AVG\Antivirus\settings.ini'

why is it still locked

 

http://prntscr.com/iz8hub

Akram, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

Yes, Akram.

You have AVG Internet Security - Unlimited (1 year subscription), let us know how we could assist you further.

Unfortunately, we can't open the link you provided. You can share the screenshot as suggested here: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home .

Akram, in this case, I request you to get connected with our additional support for further assistance.
An email instruction has been sent on how to get connected with them.
If the email is not found in inbox do check in spam and junk folders.