Hello Jack,
I understand your concern on this renewal.
Due to synchronization issue, the product must not have got activated on your computer.
Please uninstall this expired version of AVG from your computer control panel and click on this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to install the latest version.
If you face any difficulties, please let us know and we will assist you further.
I purchased two products from AVG, i.e. Internet Security for two years and also for AVG PC Tuneup for two years. Why has my Internet Security stopped working? Why do I now only have Internet Anti-Virus Free, which does not work? I have sent THREE e-mails with a screen shot showing that "Your Internet Security Has Expired" when I try to open the "Free" version. Would someone please look into this for me? My patience is fast running out.
Jack,
I understand the inconvenience caused, let's work together to fix this issue. The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install/activate AVG Internet Security.
Note: You have to use new AVG Internet Security license number to activate your AVG Internet Security.
Best regards,
Alok.