I bought a 2 year license back in Nov. 17th 2011. I was going through cancer treatments and did not get on the computer much for a couple of years. Today I get on to look into my account and find that we were billed on Dec.22nd 2012 after buying the 2 year license and have been buying 1 year licenses since then. You can look in my account and see this. My question is am I too late to get credit for that year that I paid for? If I get the credit you can just add the year on now. I look forward to hearing from you. Thank You, Rich Fenn
Hello Rich,
We realize the situation, but let me escalate this to concern team and check whether we can provide you the extension for the number of months for which you haven't used the product.
Keep checking your email to know about its status.
Your patience is much appreciated.