Bought a license and cant install it

Hi,

I have bought a license for two computers but am unable to download on one, everytime I try to do so the AVG 2015 programme shows me this error code and description:

error code: 0xC0070643
Description: Event exec_finished

Hello,

Sorry for the inconvenience caused.
This is the known issue and we request you to get our additional support to fix this issue.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.