Hello Ada,
I was just able locate your records and your product 'AVG Protection'. Kindly follow the below instructions to uninstall existing AVG programs from your computer and then install 'AVG Protection'.Please make sure to save all your work and close all open documents! Your computer will be restarted during the process:
1. Please click on the link http://download.avg.com/filedir/util/AVG_Remover.exe to start the download of 'AVG Remover Tool'.
2.Run the downloaded tool and follow the instructions displayed on your screen.
3.Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
After uninstalling, Please click on http://avgread.me/1FKGRZI for the instructions to download and install your product 'AVG Protection'. Please feel free to contact us back for any further assistance.
Thank you.
I purchased the upgrade and I can't find it.
Hello Ada,
I was just able locate your records and your product 'AVG Protection'. Kindly follow the below instructions to uninstall existing AVG programs from your computer and then install 'AVG Protection'.Please make sure to save all your work and close all open documents! Your computer will be restarted during the process:
1. Please click on the link http://download.avg.com/filedir/util/AVG_Remover.exe to start the download of 'AVG Remover Tool'.
2.Run the downloaded tool and follow the instructions displayed on your screen.
3.Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
After uninstalling, Please click on http://avgread.me/1FKGRZI for the instructions to download and install your product 'AVG Protection'. Please feel free to contact us back for any further assistance.
Thank you.