Bought full protection, doesnt upgrade into my account

AVG Subscription
6

Hello Caroline,

I understand the inconvenience.

Is AVG showing as trial version? It would be helpful if you could provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of AVG Interface to check and assist further.

1

Best,

Today I bought an upgrade to full protection, however, when logging onto the connect page of AVG, it doesnt seem to work. How does this work?

Thanks for your help,

Caroline

3

Caroline, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

2

Hi both of you!

Thanks!

I actually logged onto my page online and saw download, I tried it, and everything works perfectly now!

Thanks again for your quick response.

Caroline

4

Hello Caroline,

I understand the inconvenience.

Is AVG showing as trial version? It would be helpful if you could provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of AVG Interface to check and assist further.

5

Thank you for letting us know, Caroline.

If you face any difficulties, feel free to contact us.