Bought the license AVG tunes can not enter license number

AVG Protection
3

Hello Olga,

In light of the current circumstances concerning COVID-19 outbreak, there was a delay. We are operational now.
We have sent an email for you to provide the license number that you are trying to enter for AVG TuneUp activation.
Please revert to our email without changing its subject for further assistance.
Thank you.

1

I have bought the AVG tunes. got email with instructions, license number. Followed directions, option to 
enter licence does not appear, it asks me to pay again. So it is not installing on my PC.
Please help

2

Hello Olga,

In light of the current circumstances concerning COVID-19 outbreak, there was a delay. We are operational now.
We have sent an email for you to provide the license number that you are trying to enter for AVG TuneUp activation.
Please revert to our email without changing its subject for further assistance.
Thank you.